Business Phone System FAQS

When you work with TDLI Communications Corp., you can expect a customer-driven approach from our team members. We get results for our clients through a combination of offering high-quality products and delivering premium customer service. We assist you throughout the installation process, from planning and design to installation and maintenance. We also repair existing systems, ensuring minimal downtime at your office. Read below to find the answers to our most commonly asked questions.

Will There Be Downtime If We Change Our System?

In many cases, we can install your new system while your old system is still up and running. We can transfer your lines and extensions to your new system and be up and running in a few minutes. Each install is unique, and we perform sight surveys to determine install time. TDLI will work with you and install systems after business hours and on weekends if needed. Our flexibility is a crucial element of our appeal to our clients.

What Are Our Payment Options?

What Kind Of Continuing Service Do You Provide?

TDLI maintains and supports everything we sell. You can call or email with simple user questions anytime. We offer extended warranty maintenance plans that cover the cost of the equipment if it fails after the manufacturer’s warranty expires and a guaranteed four-hour response time for major system failures. Our customers are entitled to one free service call every year and discounted service rates when they sign up for a maintenance plan.

Will You Provide Advice Throughout the Project?

We take a consultation approach during an installation job. That means we will work directly with you to determine the best solutions. Rather than focus on what increases our bottom line, we work hard to offer the services that will serve you best, save money, and get results. At TDLI, we work hard to make sure our customers have everything they need. That includes expert advice throughout the project. We aren’t shy about suggesting better alternatives, even if they do not perfectly align with your vision. If we can save you money and time, we will. Contact us today to learn more.